Returns and refunds

These rules apply to hardware wallets you buy from Shop Seller after you accept a written quote. Email orders@shop-seller.cfd before you ship anything back. We will reply with the return address and a reference for the parcel.

30-day window

You may return an unopened device for a refund within 30 days after the carrier marks it delivered. The factory seal must be intact, and the device must be in the original packaging with the accessories that came in the box.

There is no restocking fee on a return we accept under this window.

Who pays return shipping

You pay return shipping if you changed your mind and the item arrived as quoted.

We pay return shipping, or we refund the label you bought, if we sent the wrong model, the parcel arrived damaged, or the seal was already broken when you received it. Tell us within 7 days of delivery for damage or a wrong item, and include photos of the box and the device.

When we cannot accept a return

• The seal is broken, or the device has been powered on and set up, except where we shipped it that way by mistake or it arrived damaged.
• You generated a recovery phrase on it. For security, we do not resell an initialized device, and we do not take it back as new.
• The return is requested more than 30 days after delivery, unless a law where you live requires a longer period. If it does, we will follow that period.
• Accessories or the original box are missing, and that is not because of damage in transit.

Do not send a recovery phrase, PIN, or photo of seed words with a return. We will refuse the message content and we do not need it to refund you.

Refunds

After we receive the return and confirm it meets these rules, we refund the amount you paid us for the device and, when we are at fault, the original outbound shipping. We do not refund duty you paid to customs on a change-of-mind return.

We send the refund by the same method you used to pay, within 10 business days after we accept the return. If that method cannot receive a refund, we will agree another method in email before we send it.

If we cannot ship an accepted order

If you have paid and we cannot supply the model in the quote, we refund the full amount we received, by the same method, within 10 business days after we tell you we cannot ship. We do not substitute a different model unless you agree in email.

Manufacturer warranty

Shop Seller is not Ledger and is not an authorized reseller. The manufacturer's warranty may not apply the way it would if you bought from Ledger or an authorized seller. Our refund rules above are what we offer. They do not add a manufacturer warranty.