Shipping

Where we ship

We ship to street addresses in the United States. That is the default. If you want delivery to another country, ask in the quote email. We ship internationally only when the written quote says we will, and names the country.

We do not ship to an address we cannot verify with the carrier you and we agree on. We do not ship to a post office box unless the quote says the carrier accepts it.

What the quote includes

Reference prices on the home page are the device only. The email quote states the shipping charge, the service level we will use (for example ground or a named express service), and any handling. You see that total before you accept. We do not add a shipping fee later.

When we ship

We hand the parcel to the carrier after we confirm payment of the accepted quote. An estimate in an email is our expected handoff or transit time, not a guaranteed delivery date. Carrier delays, weather, and customs holds are outside that estimate. We do not promise same-day shipping.

If a quote states a specific delivery date that we agree to meet, that date is part of the order. Otherwise, no date on this website is a promise.

Risk and tracking

We email a tracking number when the carrier provides one. Risk of loss passes to you when the carrier marks the parcel delivered to the address in the quote. If tracking shows delivered and you do not have it, email us within 7 days and we will open a trace with the carrier.

If the parcel is lost in transit before delivery, or arrives damaged, tell us as described on the returns page. We will reship or refund according to those rules.

Duty, tax, and customs

For United States orders, any sales tax we are required to collect is listed in the quote. It is not added after you accept.

For an international shipment, you are the importer of record unless the quote says otherwise. Duty, VAT, and similar charges assessed by the destination country are your responsibility. A carrier may ask you to pay them before release. Those amounts are not part of our device price unless the quote says "duties prepaid" or similar words.

Address changes

Send address corrections to orders@shop-seller.cfd before we hand the parcel to the carrier. After handoff, a change depends on the carrier and may be impossible. We are not responsible for a parcel delivered to the address you confirmed.